Privacy Policy

1. Introduction

Mediquip Assistance ("we", "our" or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit mediquipassistance.com or contact us through any channel. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Contact Information: Name, phone number, email address and city/pincode when you submit an enquiry form.
• Medical Information: General health conditions you voluntarily share to help us recommend equipment (e.g. COPD, post-surgery). We do not collect detailed medical records.
• Business Information: Organisation name, GSTIN and business type for B2B enquiries.
• Usage Information: Pages visited and browser type collected automatically via standard server logs.
• Communication Records: Records of enquiries, calls or WhatsApp messages for service quality and follow-up.

3. How We Use Your Information

• To respond to your product enquiries and provide quotations
• To recommend appropriate healthcare equipment based on your needs
• To process B2B orders and generate GST-compliant invoices
• To follow up on enquiries and provide after-sales support
• To improve our website and services
• To comply with legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: With logistics partners solely for fulfilling your order.
• Legal Compliance: When required by law, court order or government authority.
• Business Protection: To protect the rights, property or safety of Mediquip Assistance or our customers.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. These include secure HTTPS encryption, restricted access to personal data, and regular review of our data practices. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and comply with legal obligations. GST records are retained for 7 years as required by Indian tax law. Enquiry information from non-customers is typically retained for up to 12 months.

7. Your Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt out of marketing communications at any time

8. Cookies and Tracking

Our website may use standard cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies for cross-site advertising or tracking.

9. Children's Privacy

Our services are intended for adults making healthcare decisions. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.